The general terms and conditions of the Quilted.eu online store are compiled in accordance with Consumer Protection Act (ZVPot), in accordance with Electronic Commerce Act (ZEPT), with the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.
The Quilted.eu online store is managed by the company Sedkon, Jernej Janželj sp Pako 6, 1353 Borovnica (hereinafter the provider). The company is registered at the District Court in Ljubljana with registration number 7024860000, the company's tax number is 73395625. The company is not a taxable person - VAT is not calculated on the basis of paragraph 1 of Article 94 of the Value Added Tax Act.
Availability of information
The provider undertakes to always provide the buyer with the following information:
- company identity
- company information
- contact details
- essential characteristics and accessibility of the items
- conditions and delivery costs
- all prices are clearly and unambiguously set and shown without tax
- methods of payment and collection of the item
- the time validity of the tender,
- the period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c ZVPot; in cases where the consumer has no right of withdrawal in accordance with Article 43c ZVPot, he is explicitly informed ), including all details of the contact person or customer service.
The offer of products in the online store may change. The provider strives to clearly and thoroughly present the basic characteristics of the products. The provider is not responsible for any errors in the data. Images can be symbolic and do not always fully reflect the actual situation.
Each registered user determines their username and password upon registration. The password is hidden and is known only to the user. Purchase in the online store is also possible without registration.
Methods of payment
The Quilted.eu online store provides the following payment methods:
- Cash in Advance
- Payment upon receipt
All prices in the online store are expressed in euros, do not include VAT (we are not taxable) and delivery costs.
When ordering, you will receive a summary of the order to your e-mail address, which will also contain information on delivery, the selected method of payment and value. You will also receive an invoice when you pick up the shipment.
In case of payment by proforma invoice, we will send the package as soon as possible after receiving your transfer. The proforma invoice is valid for 3 working days.
Images can only be symbolic and do not always fully reflect the actual situation.
The validity periods of the campaign are listed next to the special offer itself, which may differ from each other.
Add the selected product to the cart, and then just follow the simple purchase, which does not require registration, as we allow you to purchase products as a guest. If shopping in the online store is a problem for you, contact us - we will be happy to help you. After placing the order, we inform the customer about the progress of the order by e-mail.
Right of withdrawal from the purchase, return of goods
The consumer has the right to notify the company in writing within 15 days to the contact address firstname.lastname@example.org. The consumer must return the goods to the company no later than thirty days after the written notice of withdrawal from the purchase. The costs related to the return of goods are borne by the buyer. Products must be unused and undamaged and in undamaged packaging. A copy of the invoice must be attached. The provider returns the full purchase price no later than thirty days after receiving the notice of withdrawal of the consumer from the purchase.
Delivery times are expressed in the number of working days.
We deliver orders through the delivery service Pošta Slovenije.
Orders received by 12:00 noon on a business day are shipped the same day and in most cases are already delivered the next day. When paying by proforma invoice, the order is sent after receiving the transfer.
If you have a problem with delivery, call us on 041 807 891 or write to us at email@example.com and we will let you know the status of your order.
The cost of delivery is € 5, with purchases over € 250 delivery is free. In the case of payment in cash upon delivery, Pošta Slovenije will charge you € 1.55.
In case of replacement of the product, the buyer covers the cost of returning the goods and the cost of resending.
The provider uses appropriate technological tools to protect the transfer and storage of personal data, orders and payments.
The right to privacy
The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Insurance Act. All data obtained through the Kimber.si website will be used exclusively for sending information material and other necessary communications.
Limitation of Liability
The provider makes every effort to ensure the up-to-dateness and accuracy of the information published on the website. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider is unable to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.
The bidder has the option of withdrawing from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which the bidder would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.
Complaints and disputes
The provider complies with applicable consumer protection legislation. Complaints and complaints can be sent by users by e-mail firstname.lastname@example.org The provider must confirm within five working days that he has received the complaint, inform the user how long he will process it and inform him about the progress of the procedure. The bidder strives to the best of its ability to resolve any disputes out of court and amicably.
For all questions we are at your disposal: email@example.com, or on the telephone number 041 807 891 (Mon - Fri: 8.00 - 17.00)
By purchasing in the online store, you agree to the stated general terms and conditions.